There’s something awful about getting the DART home on friday evening. About 60% of 9-5ers go straight to the pub, which means those left getting the usual DART home are ever so slightly disgruntled about whatever chore or responsibility is causing them to go about their usual business. Things are made more hectic by school-children free for the weekend, students on their way home to mammy with large bags (the boys i mean, naturally!), and various random commuter trains (in this case to Gorey) nonsensically interrupting the usual pattern of arrivals and departures.
In the midst of all this I was faced with incompetent ‘technology’. I know it’s not the meaning of the word exactly but I like to delude myself that in most cases technology implies advancement, and maybe even convenience. At approx 5:37pm on Friday I was reminded that computers can never replace people as fully as they might like (not that anybody will complain until they have no jobs, but that’s an argument for another day).
DART have relatively recently installed automated ticketing machines. The standard ‘human interface’ is still available, but at Tara Street it’s actually quite out of the way. So, at 5:37pm (approx.), I approxed one of the aforementioned machines to purchase a ticket for my journey home. Knowing that it would cost €1.95 (ridiculously overpriced, but again, an argument for another day), I had my €2 ready. The machine, which has a surprisingly manageable interface, informed me abruptly that it would not be providing change. I consoled myself that I would not normally take the 5c change anyway [another case of self-delusion, I like to think that leaving my small amount of change will somehow cheer someone else up. Nonsense I know, but a daily foible nonetheless]. I selected my ticket and journey type, and quite happily inserted one euro coin and two 50c pieces. And they came straight back out.
I was then, quite rudely, informed by a flashing green and yellow screen that:
YOU MUST ENTER EXACT CHANGE
NO CHANGE WILL BE GIVEN
PLEASE ENTER EXACT COINS
It took me a minute to realise what I was being told. This supposedly ‘intelligent’ machine wasn’t able to accept my extra 5c. So then, while the DART I wanted to be on was arriving at the station, I had to scramble around my wallet to try to find EXACTLY €1.95. Tell me, who on earth has exactly €1.95 in their purse or pocket at 5:37pm on a Friday evening?
To say that I was frustrated would be a grand and glorious understatement.
As I (eventually) made my way towards a DART some time later, I was standing at the doors waiting for passengers to alight, and one of them took it upon himself to try to ‘push’ the DART doors open… faster? It occurred to me, that perhaps man and machine are never meant to really understand each other…